Library User Survey

Please take part in the development of a Long Range Plan for the Fort Smith Public Library by participating in this citizen survey.

In order to submit the survey electronically you must be at a computer that has an email address attached (such as your home pc). If you are at the public computers at the library please print this survey out and turn it in at the reference desk or at the circulation desk. You will not be charged for these copies.
Please indicate today's date:

1. What is your zipcode?     

2. Do you have a current FSPL card?
     Yes
     No

3. How often do you usually visit the library?
     More than once a month
     About once a month
     2-3 times a year
     This is my first visit

4. Which library location do you visit most frequently?
    Main Library
    Dallas Street Branch
    Windsor Drive Branch
    Miller Branch

5. On your visits to the library do you often:

    Find the material you want is available
    Find the library has the material you want but it's not available to you
    Don't find what you want
    Don't come for specific material

6. Do library hours

    Meet your needs
    Need to open earlier
    Need to close later
    Need to have more weekend hours

7. When you visit the library do you usually (please check all that apply):
    Check out books
    Check out videos
    Come for a meeting
    Interact with staff
    Come to browse
    Use business material
    Read periodicals
    Use the computers
    Take computer classes
    Use reference materials that can't be checked out
    Visit the children's area

8. Check the following materials/services you have used in the past year:
    Magazines
    Spanish materials
    Called Reference Dept. for information
    Vietnamese materials
    Used webpage
    Internet
    Compact Discs
    Wordprocessing Computer
    Audio Cassettes
    Children's Games Computers
    Videos
    Large Print Books
    Children's Storytime
    Children's summer reading program

9. The following are databases to be used ONLY at the library.  Check any you have used in the past year at one of the Library locations:
    Ancestry.com [Library Edition]
    FirstSearch (OCLC)

10. The following databases are available at the library OR at a home computer with a library card.   Check any you have used in the past year:
    Automobile Repair Reference Center
    DISCovery Series
    EBSCOhost Magazine Index
    Grolier Encyclopedia Online
    Heritage Quest Online
    LearnaTest
    MedlinePlus
    Netlibrary ebooks
    Novelist/Novelist K-8
    Searchasaurus
    DearReader.com (aka: Chapter-A-Day) Online Book Club

11. How can your satisfaction with library services (including our website) be increased?

We appreciate your help!


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This Page Last updated: 24 April 2006

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